Shipping & Return Policy

Shipping

We work with trusted logistics partners to ensure your orders arrive safely. Orders are processed on business days (Monday - Friday). Orders confirmed before 14:00 WIB will be processed on the same day.

• Greater Jakarta: Estimated delivery 2 - 3 business days.
• Outside Greater Jakarta: Estimated delivery 3 - 7 business days depending on destination.

A tracking number will be sent to your email after the package has been handed over to the logistics partner.

Return / Exchange Policy

We understand that the clothing you order may sometimes not fit as expected. Therefore, we provide a size exchange policy with the following conditions:

1. Exchange claims must be submitted within 7 calendar days after the order is received.
2. Items must be clean, unwashed, unworn, unaltered, and still have the brand tag attached.
3. Return and reshipment shipping costs are borne by the customer, except in the case of defects that passed our quality control.
4. Exchanges do not apply to promotional products or items discounted more than 30%.

Return Procedure

To process a return, please contact our customer service with the following format:

• Name:
• Order Number:
• Return Reason / Replacement Size:

Send the format above through our WhatsApp team on the contact page or email hello@mints.id. Our team will inform you of the return address within 1 x 24 hours on business days.